Customer Relationship Management (CRM) consists of the gathering of detailed information about a company's customer base, the history of their purchases, requests, general buying patterns, and feedback, both positive and negative.
  • 21CRM Systems Customer relationship management implementation and consulting specialists with offices in Canada and the USA.
  • Advantage Interactive Corp. Offers a range of web and intelligent IVR-based tools to support contact center managers in recruiting, staff retention, real-time customer service quality measurement and site selection.
  • Customer Inc Consulting, quality assessment, sales management, customer service management, training development, organizational design and development, mystery calls, customer surveys and phone accessibility studies.
  • Harte-Hanks, Inc. World wide customer relations management firm using technology for value-added information based solutions. (NYSE: HHS)
  • InteractCM Provider of customer management services including consulting, outsourcing, and seminars.
  • Joe Turner Consulting, homeowners manuals, materials, training, national conference, information and search for new home Customer Service, since 1982
  • Kovair Inc. Consulting services covering CRM and strategic relationship management.
  • Mamut Provider of CRM and Internet solutions to small businesses worldwide.
  • MindTree Ltd Global information technology and research and development consulting company, providing offshore software development, product engineering and outsourcing services. Locations in USA, Asia and Europe.
  • NowDocs How to use the printing, binding, copying and tracking service, including same day, next day and courier deliveries for all your time sensitive documents.
  • PRC Outsourced customer management solutions.
  • Princeton Consulting Customer management solutions, including Customer relationship management, multi-channel contact centers, data integration and analysis. Features management, company background, values, partners, news and client list.
  • Rainmaker Systems, Inc. Provides customer relationship management services to software and other technology companies, specializing in selling software and service products to the installed customer base of its outsource clients. (Nasdaq: RMKR).
  • Softlab IT consulting and system integration services. Supports large corporations in the banking, insurance, manufacturing and telecommunications industries.
  • SRD Group CRM consultants helping build clear customer centric strategies, guiding companies through corporate and cultural changes, people and process management issues, and measuring return on investment.
  • Strengthbank Offers professional keynote and customer service seminars.
  • Tariva, Inc. Web based customer relationship management software available in both hosted and installed versions.
  • TeleTech Customer management, business-process and database-marketing solutions. Includes news and resource library.
  • The Cross Country Group Administers direct marketing, information and customer service programs on behalf of corporate clients throughout North America.
  • The Interchange Group UK Specialises in the delivery of computer based solutions that improve customer relationship management and supply chain management.

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