Companies which offer consulting services to the call center industry.

Other languages: German.

  • 24Customer (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
  • Advanced Call Centre Consulting (CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
  • Amtech Marketing, Inc. (US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
  • Ascentys (ZA) - Global operation which offers management consultancy services to a broad range of sectors.
  • At Random Communications (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
  • Barbara Burke & Associates (US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
  • Berring Hine Consulting Group (UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
  • BPA International (UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.
  • Call Center Depot (US) - Tools for call center professionals including associations, books, newsletters and consulting services.
  • Call Center Learning Solutions (CCLS) (US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
  • Call Center Training Solutions Offers training for telemarketers, customer service representatives and call center managers. Based in Plantation, Florida.
  • Casama_Morton Training Service (PH) - Provides training and recruitment services for call centers located in the Philippines.
  • CCT Group, Inc. (US) - Provides call center consulting services focused on operational and service needs.
  • Chris Collie Associates (US) - A call center/teleservices e-learning and training company.
  • CI2I (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
  • Contact Center Compliance Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.
  • Contact Center Professionals, Inc. (US) - Independent consultants specializing in call centers, contact centers and customer relationship management.
  • Contact Centre Action (AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
  • Contact Strategies Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
  • CSBA Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
  • Customer Relationship Metrics (US) - Produces customer relationship management research.
  • Customer Solutions Group (US) - Consulting firm specializing in inbound and outbound customer contact centers.
  • Darryl Beckford Limited (UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.
  • Dial Interactive (US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
  • DJN Solutions (UK) - Provide design and implementation services for call centre equipment.
  • DNC Solution Inc. (US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
  • Do Not Call Protection, Inc. (US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.
  • e-talk Corporation (US) - Provider of contact center management solutions including performance monitoring and measurement.
  • eForte Systems (US) - Provides onsite call center consulting and offshore advisory consulting services.
  • Eric Fraterman Consulting (CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
  • FurstPerson (US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
  • GDS Communications, Inc. (US) - Offering training, scripting, programming and reporting services based around Nortel products.
  • Harrington Consulting Group, Inc. (US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
  • Help-Line (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
  • HyperQuality (US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.
  • Inbound Call Center Services (US) - Offers free consulting on locating the best service provider for your inbound call center needs.
  • InRound Innovations Inc. (CA) - Company offers IT and management consulting for contact centres and call centres.
  • International Customer Management Institute (US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
  • Intervox Group (US) - A management and technology consulting firm specializing in call center and customer relationship management.
  • ITES Alliance Advisory (US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.
  • Kathy Sisk Enterprises (US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
  • Kingsland Scott Bauer Associates (US) - Architects, planners, interior designers and project managers. Provide call center site design.
  • Kramer & Associates (US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
  • Lieber & Associates (US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
  • M&C Associates (US) - Providing knowledge, experience, and counsel in support of call center services.
  • Maximum Network Solutions (UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
  • McIntosh & Associates (US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
  • Oetting & Company (US) - Consultants in call center and teleservices design and operations.
  • Perfformiad (UK) - A consultancy with a focus on balancing the management of customer focus against business performance.
  • Rostrvm Solutions (UK) - A consulting company that delivers professional services and practical tools to support contact centers.
  • Sagess, Inc. (US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions.
  • Stevens Communications Manufacturer of call center software and offers consulting services to telecommunication companies.
  • TeleSolutions Consulting (US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.
  • The Call Center School (US) - Call centre training and consulting services.
  • The Northridge Group, Inc. (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
  • The Primas Group (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
  • The Taylor Reach Group (CA, AU) - Customer relationship consulting. Free monthly newsletter.
  • Touch Point Associates (US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
  • Vocal Laboratories Inc. (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
  • WADE Consulting Group (US) - Management and technology consulting group.
  • Zici (NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.

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Inter CAFFE

40 korisnika prisutno: 3 registrovanih, 1 skrivenih i 36 senkica. Ulogovani: cesko, galeksic, niko650 (01:08)

Bolje te vidim kad sklopim oči - Milan Višnjić
Uto 16.12.2014 8:31, micha@Umetnost
Jedan od cudnijih snova
Pon 15.12.2014 15:58, jeka1983@Sanovnik forum
Iz moje svaštare
Pon 15.12.2014 12:48, micha@Umetnost
Sanjam stalno bivseg momka. Da li to ista znaci?
Sre 10.12.2014 7:59, danielarmd@Sanovnik forum
Muzicki kutak - pjesme za prijatelje
Sre 10.12.2014 0:11, apprivoiser@Umetnost
Poezija - najlepsi stihovi
Sub 06.12.2014 10:32, Wind@Umetnost
Filigranska kapija od stihova - Dejan Milenković
Sub 06.12.2014 1:28, tragalac@Umetnost
Recepti, jela od mesa - rostiljijada
Sub 06.12.2014 0:45, niko650@Životni stil

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